Deposit Dilemma – Please Help!

I received a letter from my previous landlords/agency (they own all of the properties that they let out) and was shocked (and quite distressed.)

My deposit was £400. I left my room in the condition I found it (except maybe a little cleaner!) and cannot believe what I am being charged for. We received a letter outlining fines and costs (i.e unclean toilet – £25) and made sure all requests made by the landlords were completed to a high standard.

So why am I now being told my deposit has had £148.20 deducted because of a so called missing key (that firstly was not for my room, and secondly, was returned,) windows of an unspecified location (mine were bloomin shiny!) as well as blatently ridiculous ‘administration fees’ and a service charge (for an inspection!?!?!?!?!)

The appalling letter from rooms4every1.com

The letter also features incredibly poor grammar and presentation. The word ‘whatsoever’ has been separated into three words, my name has a small ‘f’ and a scribbed out ‘C’ in front of it and also a lack of proper signature at the bottom of the letter. Accounts is not a person and whoever on earth they are, they clearly didn’t do very well in maths class.

My cheque, which I’m unsure if I can post has £251.20 written in the numerical amount space and the written amount is a barely legible ‘one hundred and fifty one pounds’….so they’re trying to keep an extra £100.20 (or get the cheque to bounce so that I don’t get anything.)

If anyone can help me. I’m still a student and not earning much for my current work experience position (so I need this money) please, PLEASE let me know. I’m thinking of making a trip to Birmingham on Saturday (in fact I AM) so that I can go to the office and express my feelings….

The incorrect cheque (bank details covered)

Thanks everyone.

Frankie x